The Cosy Chapter Studio
Privacy Policy
Privacy Policy
The Cosy Chapter Studio
Last Updated: 29/05/2026
1. Who We Are
The Cosy Chapter Studio (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: hello@thecosychapterstudio.co.uk
Website: www.thecosychapterstudio.co.uk
2. Information We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information (processed securely through third-party payment providers)
- Purchase history
- Any information you provide when contacting us
We may also collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Website usage data through cookies
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver your purchases
- Manage customer accounts
- Respond to enquiries
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Comply with legal obligations
- Send marketing communications where you have consented
4. Payment Processing
We do not store your full payment card details.
Payments are processed securely through trusted third-party payment providers such as Stripe and/or PayPal. These providers handle your payment information in accordance with their own privacy policies.
5. Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, we may send information about:
- New products
- Promotions
- Special offers
- Company updates
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.
6. Sharing Your Information
We will never sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and courier services
- Website hosting providers
- Email marketing providers
- Professional advisers where legally required
These organisations only receive the information necessary to provide their services.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
Where information is no longer required, it will be securely deleted.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing of your information
- Object to certain processing activities
- Withdraw consent where consent is relied upon
- Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided above.
9. Cookies
Our website uses cookies to improve user experience, analyse website traffic, and support website functionality.
You can manage cookie preferences through your browser settings.
A separate Cookie Policy may provide additional information about the cookies we use.
10. Website Security
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission can be guaranteed to be completely secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date shown above.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
The Cosy Chapter Studio
Email: hello@thecosychapterstudio.co.uk
Website: www.thecosychapterstudio.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
